Terms of Use

Last Updated: May 2026

Welcome to Engu Pouches (engupouches.com). By accessing, browsing, or using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before proceeding with any transaction. If you do not agree to these terms, you should not use this website.

1. Age Restriction & Eligibility (Strict 18+ Policy)

  • Age Limit: All products sold on Engu Pouches contain nicotine, an addictive substance. Our services and products are strictly intended for adults aged 18 and older.

  • Age Verification: By using this website, you represent and warrant that you are at least 18 years of age. Engu Pouches and its delivery partners reserve the right to request a valid Government ID (such as CCCD or Passport) at the time of delivery to verify your age.

  • Refusal of Service: If we discover or suspect that an order has been placed by a minor under the age of 18, we reserve the right to cancel the order immediately without liability.

2. Account Responsibility

If you create an account on our website, you are entirely responsible for maintaining the confidentiality of your account credentials (username and password) and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.

3. Product Descriptions and Pricing

  • Product Accuracy: Engu Pouches strives to be as accurate as possible with product images, flavors, and nicotine strengths (ZYN, LOOP, KILLA, CUBA, ICE CREW, etc.). However, minor packaging updates by the global manufacturer may occur.

  • Pricing: All prices displayed on the website are subject to change without prior notice. Shipping fees will be explicitly calculated at checkout based on our shipping policies for Ho Chi Minh City, Da Nang, Hoi An, Hue, and other provinces.

4. Ordering, Payment & Delivery

  • Order Confirmation: Once an order is placed, our team will reach out via Zalo or phone call within 15 – 30 minutes to verify your details.

  • Payment Methods: We accept Cash on Delivery (COD) and Bank Transfers.

  • Delivery & Discreet Packaging: We provide express shipping nationwide. All products are securely and discreetly packed with no visible product descriptions on the outer box to protect your privacy.

5. Return, Refund, and Exchange Policy

  • Condition for Returns: Returns are only accepted for manufacturer defects or transit damage (torn pouches, severe leaks, or incorrect items) within 24 hours of successful delivery.

  • Proof Required: A clear unboxing video and photos must be sent to our Zalo or email to initiate a claim.

  • Refund Process: If an exchange item is out of stock, a 100% refund will be processed to your bank account within 24 hours.

6. Intellectual Property

All content included on this website—such as text, graphics, logos, button icons, images, digital downloads, and data compilations—is the exclusive property of Engu Pouches or its content suppliers and is protected by local and international copyright laws.

7. Health Warning & Limitation of Liability

  • Nicotine Warning: Products sold on this website contain nicotine. Nicotine is an addictive chemical. These products are not intended to diagnose, treat, cure, or prevent any disease. Please use responsibly and keep out of reach of children and pets.

  • Limitation of Liability: Engu Pouches shall not be liable for any health complications or misuse of products beyond the recommended instructions.

8. Amendments to Terms of Use

We reserve the right to make changes to our website, policies, and these Terms of Use at any time. Your continued use of the site following any updates constitutes your acceptance of the revised terms.

9. Contact Information

For any legal or operational inquiries regarding our Terms of Use, please contact us: