Privacy Policy

Last Updated: May 2026

At Engu Pouches (engupouches.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our nicotine pouch products.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us deliver a seamless and secure shopping experience across Vietnam. This includes:

  • Personal Identification Information: Full name, phone number, shipping address, and email address provided during checkout or account registration.

  • Age Verification Data: To comply with our strict 18+ policy, we or our delivery partners may request to view your Government ID (CCCD/Passport) upon delivery to verify your age. We do not store copies of your physical ID cards.

  • Transaction Details: Information about the products you purchase (e.g., ZYN, LOOP, KILLA, CUBA, ICE CREW), order value, and chosen payment method (COD or Bank Transfer).

  • Technical and Usage Data: IP address, browser type, cookies, and browsing behavior on our site to improve performance (detailed further in our Cookie Policy).

2. How We Use Your Information

Engu Pouches uses the collected data for the following essential purposes:

  • Order Fulfillment: To process transactions, pack your orders, and coordinate hỏa tốc (express) or standard shipping to your address in Ho Chi Minh City, Da Nang, Hoi An, Hue, or other provinces nationwide.

  • Customer Support: To contact you via Zalo, phone call, or email within 15 – 30 minutes for order verification, or to respond to your support inquiries within 5 minutes.

  • Age Verification: To strictly ensure that our nicotine pouch products are only distributed to individuals aged 18 and older.

  • Marketing & Promotions: With your consent, we may send you exclusive loyalty discounts, such as our Buy 5/10 combo offers or specialized vouchers.

3. Data Protection and Discreet Packaging

We implement rigorous technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse:

  • Internal Data Control: Your personal details are strictly restricted to authorized staff handling delivery and post-purchase customer care.

  • Secure Payment Inspection: For Cash on Delivery (COD) orders, your funds and data are protected as you only pay after physical package inspection.

  • Discreet Shipping Protocol: To protect your absolute privacy, all orders are packed securely in plain boxes with no product names or brand logos written on the outside. The packaging preserves product freshness while keeping your purchase 100% confidential.

4. Information Sharing and Third Parties

Engu Pouches never sells, rents, or trades your personal data to third parties for marketing purposes. We only share essential data with trusted service providers to run our operations:

  • Logistics Partners: We share your name, phone number, and address with reputable couriers (Giao Hàng Nhanh, Viettel Post, Vietnam Post, or local hỏa tốc riders) solely to deliver your package.

  • Legal Compliance: We may disclose your information if required by Vietnamese law to comply with judicial proceedings or government requests.

5. Your Rights Regarding Your Data

You have full control over your personal information. At any time, you can contact us to:

  • Access, review, or request a copy of the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the permanent deletion of your account and personal data from our database.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to the Engu Pouches team:

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